Reviews

Excellent
4.8
Based on 526 reviews
review us on
from breakdown to replacement was only 5 days mill creek did a great job city didn't show for there app maybe next week but mill creek heating is a great company
We called the Mill Creek Heating to give us an estimate of replacing our 30 yrs old furnace & A/C system.Justin came to our home,he explaned to me several different options of the system they offered.He was not pushy at all,polite,friendly true gentleman.When my wife and I choosed the right,affordable offer,we called the company again.The 3 men crew came on time,the started working on the system at 9.20 AM.By the time at 3.10 PM the furnace was running,as well as the A/C was tested.What a feeling was for us after 34 days without heating! Awesome job guys! Thank you!
I had my Lennox furnace tuned up & a small part needed repaired. Glad I did this before the cold weather hits! I would use this company again.
Terrible people Rude. Spoke for 20 minute with a person who was going to order a part under warranty. Never did. Denied they spoke with me. Wanted to scam me out of a 120 dollar diagnostic even though I had the part number and had other tech out who diagnosed the problem.
Response from the owner: Hello Rationalthought,We are sorry you had a bad experience with our company, we spoke to all of our office staff and unfortunately could not find out who you spoke to the first time.We also do not order parts off of another companies diagnostic, we make sure we are repairing the correct parts and to do that we have a diagnostic fee and then the repair.Thank you for the feedback and good luck with the repair!
Justin gave us several options to chose from and listened to what we needed because this was a rental. Equipment was installed very professionally.
I had Mill Creek replace our furnace and condensing unit. I am a mechanical engineer, and know a lot about the HVAC equipment. I found that Mill Creek's team was very well versed in local building Codes and Standards, State and Federal Tax incentives, their Carrier product line, and were able to address all my additional custom components I desired.Their install team was skilled and qualified to do the work, I also found them very east to talk to and they had very good communication skills about project timelines and installation changes due to unforeseen home layout characteristics.I am very glad that I chose Mill Creek for my work, I will be using them for future projects, and I recommend them to anybody looking for HVAC work to be done correctly, efficiently, and cost effectively.
I was very satisfied with the work that was done & the employees are all a joy to deal with. They were very easy to work with through the whole process. I totally recommend this company.
Response from the owner: Thank you for the review Taresa & Luther. We hope you both are enjoying your new install.
Mill Creek Heating did an amazing job on Installing our new air conditioner. The technicians went above and beyond. Thank you!!!
Response from the owner: Thank you for leaving a review, Kathy! We always appreciate feedback.
We have a geothermal furnace that went on the blink. Michael came out and within an hour or so had the furnace working perfect. I felt like he knew exactly what was wrong with in minutes and had it fixed. I'd recommend Mill Creek as an honest well trained company.
Response from the owner: Thank you John, Michael is a wonderful very knowledgeable technician.
Had gotten great service, but still haven't received monthly payment, of $146
Response from the owner: Hi Joe, thank you for the great review! the office will be in contact with you regarding financing.
We called around 5:45pm last night and left a message with the answering service about our office AC going out. We had a technician show up around 7:50am the following morning and had us back and running within an hour. AMAZING SERVICE! And can't thank them enough for getting here asap. We really appreciate your team, thank you so much again! - Your Neighbors at DoneRite
Response from the owner: Thank you very much for the review!
I would highly recommend Mill Creek Heating for all your HVAC needs. They did an awesome job for me with a heat pump we had installed above 5 years ago. We had a small Capacitor go out late Sunday evening duringthehot dayofthe summerso far. I called the emergency number and Brian the service technician called me right back , came out late on Sunday night, fixed the problem. Nice cool evening! Great technician, thanks Brian!
Response from the owner: Thank you Brian, Our technician Brian is an awesome employee and he truly cares about our customers and it shows.
Great service! Mill Creek Heating just installed a new AC unit and redid some bad ductwork issues. Highly recommend these guys!
Response from the owner: Thank you Josh.
Great pricing, fast, professional service. I would highly recommend.
Response from the owner: Thank you Matt, we appreciate you as a customer!
Every person that I have interacted with at Mill Creek has been incredible. From the estimator to the front desk to the installation team, all fantastic.I had a 40-year-old furnace in my house and I wanted to upgrade to have AC. Justin walked me through every possible option that I had and explained the differences between the options (including long-term, and short-term savings). They were able to look up any discounts and rebate programs with my electric and gas company and apply those. I never felt pressured to buy anything or to pick one option over the other. I ended up replacing the entire unit and opting for a heat pump.I have a family member that does HVAC in another state, and I asked him to review my estimates to make sure I wasn’t being overcharged or ripped off. He said that all of the estimates were priced right where they should be and there wasn’t anything I was being offered that I didn’t need.I’m very happy with Mill Creek. 10/10.
Response from the owner: Hi Casey, Thank you for the review! Justin is a great comfort consultant and always offers what he feels our customers need/want.
Justin helped us set with a replacement HVAC system and he was wonderful.
Response from the owner: Thank you for the review, Justin is a great comfort consultant who truly cares about his customers.
Response from the owner: Thank you for the review!
Professional, thorough, detail oriented and efficient. Absolutely recommend.
Response from the owner: Thank You Troy, we appreciate you as a customer!
a satisfied customer.
Response from the owner: Thank you for the great review!
We needed a new heating and air conditioning unit. They came out and assessed the situation in a quick time frame and got us options and took time to go over all our questions. Once we picked what we wanted, they scheduled the installation and took care of everything within days.
Response from the owner: Thank you for the review Michael. We are happy you are enjoying your system.
Mill Creek Heating helped us out big time! Our 26 year old furnace died & when scheduling - they got us on the calendar three days later for an installation of a new furnace (& removed the old one).I would highly recommend them!
Response from the owner: Thank you for the review, enjoy your new furnace!
I have only positive things to say about Mill Creek Heating. I considered four different HVAC companies for the project. They all sent representatives to assess the site, but Justin's assessment was BY FAR the most thorough and professional, and it became clear to me their solution would be be the best designed and implemented. Since then, then he has done exactly what he said he was going to do, on time, while begin unfailingly polite and professional. Mill Creek bid was not the lowest, but when I consider the 20+ years I need for the system to perform well, and the care and expertise they bring to the work, I think it likely that over the long run Mill Creek will in fact be the most affordable.
Response from the owner: Thank you for the review Brett. Justin is an outstanding part of Mill Creek. We are glad to hear you are happy with your system and thank you for trusting us.
We are very pleased with Mill Creek Heating and its team. Zach did a fantastic job answering all questions we had as a customer at the site visit, showing up during the installation to help coach the installers and returning after the installation was done to check on the project. There were a few minor hiccups that caused our project to take a few extra days, but the team did a great job. Thank you Mill Creek Heating team for a job well done.
Response from the owner: Thank you for the review Ashley. We are glad everything worked out great in the end, enjoy your new system.
Justin and team did a great job with improving our ventilation system in our home and also gave some great recommendations to improve the air quality as well! Highly recommend!
Response from the owner: Thank you for the review Buddy!
This company is outstanding! They communicate superbly and were able to schedule me for an estimate and then a full furnace replacement and everything was complete in just over a week’s time. Amazing. Zac Holt did a fantastic job for me. He fully understood the situation and the need and he met that need with regard to both timing and price. Mill Creek Heating took me from huge headache to sigh of relief quickly and efficiently. I will recommend them to anyone who needs their services. They exceeded expectations and I’d give 10 stars if I could!
Response from the owner: Thank you for the great review Cheryl. We appreciate you and look forward to offering you wonderful services for years to come.
Zach and Valerie have been awesome. The guys that came to do the work on the furnace and A/C did good work and very quickly!
Response from the owner: Thank you for the review Scott. We are glad everything is working great for you!
After our 26 year old furnace gave up the ghost we contacted Mill Creek heating. Justin set an appointment and showed up at the scheduled time. Took the time the go through all our options and explained the differences. Very patient and answered all our questions. He came back after the installation and showed us how to program and adjust the programs on the thermostat. Very friendly and very knowledgeable about the product. If you need a furnace or heat pump or air conditioner call Mill Creek and ask for Justin.
Response from the owner: Thank you, Justin truly cares about all his customers and he makes sure that all questions are answered before he leaves.
Justin was awesome. He arrived a few days before the most recent cold snap/ice storm, and I’m sure I had a “deer in the headlights” look after getting a bid north of $24k for a 80% and a bargain brand from a competitor. I was ready to pull the trigger when Justin arrived and took the time to go over my options and showed me I could get a high efficiency Carrier brand with an air purifier and UV scrubber (important to us as we have 3 dogs and foster regularly) for much less. And it was installed before the cold!!Install was easy and the techs were professional and courteous. Justin came back out a few days after install to ensure I was satisfied. I’m have never used this company for maintenance but if it’s half as reasonable and efficient as buying I know who to use from now on!
Response from the owner: Thank you for the great review! We strive for excellent customer service.
Horrible service. They repeatedly blew off scheduled appointments and pushed me out a month until they could reschedule. When I told them I had no back-up heat when it was too cold for my heat heat pump to work, they couldn't come in less than a month. If you want to be disappointed and without heat, this is the company for you. Wouldn't recommend them to an enemy.
Response from the owner: Hello Jeffrey, We do not take these kind of reviews lightly here at Mill Creek Heating. We strive for excellent customer service. We have our office looking into this and we will be reaching out.
What an incredible company! They truly demonstrate tremendous service, knowledge of products, and consistent communication that exceeds all other companies we have used in the past. We will continue to use Mill Creek for business and personal.
Response from the owner: Thank you for the wonderful review Karl. We look forward to working with you in the future.
Great service!
Response from the owner: Thank you for the 5 star review!
Excellent company, honest and reliable
Response from the owner: Thank you for the review Howard.
Thank you for the furnace. We appreciate the gift. Now my family and I can stop freezing.Coming out trying to fix the furnace was beyond protocol. The part wasn't available.
Response from the owner: Thank you for the review Maxine. We are glad you have heat again and stay warm this winter.
Wonderful experience. Of course the heater goes out as it starts to get really cold. Mill Creek was able to come out same day to diagnose. And what do you know, the part I need for an over 12 year old furnace had to be ordered. The guys did a temp fix, got the heat going, and installed the part 3 days later. Super awesome customer service. I would recommend.
Response from the owner: Thank you for the great review. We are happy everything got fixed for you and your equipment is back up and running!
Very thorough, knowledgeable and professional
Response from the owner: Thank you for the wonderful review Mary.
The installation of my new furnace happened two weeks ago but the walk through and the final city inspection just happened recently. Before too much time goes by, I wanted to tell others how delighted I am with the work and people of Mill Creek Heating. The office folks were always polite and very helpful in going through the billing and scheduling items. Justin was an outstanding person to work with regards to the sales process and all the options we had to work through. I liked how thorough he was in determining our home heating needs and matching furnace options to those needs, and then doing a final walkthrough after the installation. Finally, I was very pleased with the two installers, Brett and Tim. Mill Creek Heating should be proud of these two employees who are on the front line and interact the most with the customer and their home while removing the old furnace and installing the new one. They both were very hard working, courteous, and did an outstanding job on my installation, see the attached photo. Thanks to everyone at Mill Creek Heating.
Response from the owner: Thank you for the great review!
Mill Creek just installed a new XV20i heat pump and air handler system.I was impressed by the the knowledge and professionalism of Ethan and Kendrik the installers.The system is so quite! Trane is a great product and I am sure this one will be even better than my last Trane system.I choose Mill Creek because they offered a veteran discount and they eere quick to scheduled a meeting for the next day. Zach was right on time for our meeting and was able to answer all my questions. These people go th extra step for there customers.
Response from the owner: Thank you for the review, Kendrik and Ethan are great employees and we are truly lucky to have them!
Arrived on timeVery Professional
Response from the owner: Thank you for the review.
Very polite and helpful and system came online after the repair and working like a dream. Great job by the technicians.
Response from the owner: Thank you for the review!
Worker was very thorough and explained everything he did.
Response from the owner: Thank you for the great review!
Response from the owner: Thank you for the five star review!
Wow quick response. Got my thermostat fixed in no time. Great employees
Response from the owner: Thank you for the great review!
Response from the owner: Thank you for the review!
Response from the owner: Thank you for the five star review!
I can’t recommend this company enough. More importantly, Doug. I’ve never had better customer service from someone in my life. The last company we used, Air Stars completely took advantage of me not knowing anything, over charged me, didn’t explain anything and installed a unit that wasn’t sufficient for our square footage. Doug, not only fixed our current heating dilemma, but took the time to explain it so I could fully understand, he explained what could help down the road, answered every single question I had without making me feel dumb, took the time to show me the unit & how we can make it more efficient, he had AMAZING customer service and was very personable. I don’t normally leave reviews, but he is worth mentioning. He deserves a raise or something good! Solid guy and we will be using Mill Creek from now on, and asking for him in the future because of our experience today! 10 stars!
Response from the owner: Thank you for the outstanding review!
Bought filters for furnace no
Response from the owner: Thank you for the 5 star review Lloyd!
Day one Marijuana was liberated from our garden. Day two is when they finally finished in my 1000 square-foot home all they did was replace the heat pump and the furnace. Day three somebody had to be called furnace was working improperly and an outdoor sensor was forgotten by the installation crew. Day four another tech had to be called because our heat pump and furnace ended up being locked on AC 60°. We froze all night and almost the whole day. Finally, the final person that was called had to change out our thermostat the one we had just purchased because of what happened on day two. Finally from Jay five on it seems our unit is working properly. We were never apologize to never given a discount for the extraordinary, horrible equipment combination with service. This house residence is a disabled veteran and a senior citizen so besides all the equipment failures. One night we were stuck at 86° and the next day and night we were stuck at 60° and completely locked out of our system.
Response from the owner: Hello Michael, We do not take these kind of reviews lightly here at Mill Creek Heating. We strive for excellent customer service.
Helped me set up Trane app. on my phone. Explained how aux heat strips work.
Response from the owner: Thank you for the review Steve. We are glad to hear everything is working great for you.
Called for service on our HVAC. Tech came out the next day, resolved the issue in minutes. Very pleasant and professional.
Response from the owner: Thank you for the review Ken. We are happy to hear everything is working again for you.
js_loader


“Excellent job from Tom's introduction, Kendrick,Evan and Douglas on the installion crew. a fantastic job by one and all including the office staff. A big thumbs up Thank You 👍”
- Ken C.

“The installers were young but knew what they were doing to troubleshoot whatever came up. They were right there to help from the first time I called & couldn’t have been more helpful & professional. They even brought a thank you gift on final inspection. They are old school professionalism totally. Highly recommend them.”

- Taresa M.

“It was time to make a decision on costly repairs or replacement of my AC unit. I had been working with another company, but wanted to get some other quotes. There are dozens of HVAC options out there, so I asked some family and friends for recommendations. The only common name I was given, was Mill Creek. From the initial call with Mandi to meeting Zach for an assessment, and repeated calls with my questions… I couldn't have had a better experience. This continued through install and follow up. I actually ended up replacing my furnace and AC unit, and felt educated and informed without any pressure or regrets. Zach identified some minor corrections during the final walk through, and I had a few questions that will be addressed, but the service and time I have been given was excellent. Mill Creek has made this experience feel seamless for me and my family. Replacing these kinds of units is a significant financial decision. I can't thank the team enough, and I'm already enjoying the new comfort in my home.

Thanks again, and I look forward to continued service and maintenance with this company.

Makai K.”

- Makai K.

“New home needed an HVAC replacement. Mill Creek scheduled me within a week and the installation was quick and flawless. Justin was great to work with.”

- Eric K.

“Recently I had a failure with my AC unit. I was referred to Mill Creek Heating by a friend. Zach Holt came out and checked my system and gave me several options for repairs or replacement. After selecting an option to replace both heating and AC units Zach got all incentives from the state. The replacement was scheduled, the crew was on time and I was very impressed by the quality of their work. They finished the installation in a timely manner, cleaned up, and explained the system to me. Very satisfied with the installation, and would recommend Mill Creek.”

- Jim Y.

“How do you get a new furnace installed and operating 3 days before you leave for vacation in the winter! Valarie knows how! The process of installation, new thermostat install and the coordination with the neighbors was AWESOME. She was in touch with us along the way and made the process seamless! Thank you!”

- Mary Ann L.

Need HVAC Service?

Contact the experts at Mill Creek Heating.