Reviews

casey tomooka
casey tomooka
1715631423
Every person that I have interacted with at Mill Creek has been incredible. From the estimator to the front desk to the installation team, all fantastic.I had a 40-year-old furnace in my house and I wanted to upgrade to have AC. Justin walked me through every possible option that I had and explained the differences between the options (including long-term, and short-term savings). They were able to look up any discounts and rebate programs with my electric and gas company and apply those. I never felt pressured to buy anything or to pick one option over the other. I ended up replacing the entire unit and opting for a heat pump.I have a family member that does HVAC in another state, and I asked him to review my estimates to make sure I wasn’t being overcharged or ripped off. He said that all of the estimates were priced right where they should be and there wasn’t anything I was being offered that I didn’t need.I’m very happy with Mill Creek. 10/10.
Eric Keefer
Eric Keefer
1715552338
Justin helped us set with a replacement HVAC system and he was wonderful.
Mercedes Lewis
Mercedes Lewis
1715469694
Troy Griffith
Troy Griffith
1715303400
Professional, thorough, detail oriented and efficient. Absolutely recommend.
David Davids
David Davids
1714836744
a satisfied customer.
Michael Holman
Michael Holman
1713586531
We needed a new heating and air conditioning unit. They came out and assessed the situation in a quick time frame and got us options and took time to go over all our questions. Once we picked what we wanted, they scheduled the installation and took care of everything within days.
Bronson Utter
Bronson Utter
1709593191
Mill Creek Heating helped us out big time! Our 26 year old furnace died & when scheduling - they got us on the calendar three days later for an installation of a new furnace (& removed the old one).I would highly recommend them!
Brett Walter
Brett Walter
1708966948
I have only positive things to say about Mill Creek Heating. I considered four different HVAC companies for the project. They all sent representatives to assess the site, but Justin's assessment was BY FAR the most thorough and professional, and it became clear to me their solution would be be the best designed and implemented. Since then, then he has done exactly what he said he was going to do, on time, while begin unfailingly polite and professional. Mill Creek bid was not the lowest, but when I consider the 20+ years I need for the system to perform well, and the care and expertise they bring to the work, I think it likely that over the long run Mill Creek will in fact be the most affordable.
Ashley Juarez
Ashley Juarez
1708132977
We are very pleased with Mill Creek Heating and its team. Zach did a fantastic job answering all questions we had as a customer at the site visit, showing up during the installation to help coach the installers and returning after the installation was done to check on the project. There were a few minor hiccups that caused our project to take a few extra days, but the team did a great job. Thank you Mill Creek Heating team for a job well done.
Buddy Puckett
Buddy Puckett
1707949003
Justin and team did a great job with improving our ventilation system in our home and also gave some great recommendations to improve the air quality as well! Highly recommend!
Cheryl Taylor
Cheryl Taylor
1707863318
This company is outstanding! They communicate superbly and were able to schedule me for an estimate and then a full furnace replacement and everything was complete in just over a week’s time. Amazing. Zac Holt did a fantastic job for me. He fully understood the situation and the need and he met that need with regard to both timing and price. Mill Creek Heating took me from huge headache to sigh of relief quickly and efficiently. I will recommend them to anyone who needs their services. They exceeded expectations and I’d give 10 stars if I could!
Scott Williams
Scott Williams
1706738751
Zach and Valerie have been awesome. The guys that came to do the work on the furnace and A/C did good work and very quickly!
Scott Audiss
Scott Audiss
1706638341
After our 26 year old furnace gave up the ghost we contacted Mill Creek heating. Justin set an appointment and showed up at the scheduled time. Took the time the go through all our options and explained the differences. Very patient and answered all our questions. He came back after the installation and showed us how to program and adjust the programs on the thermostat. Very friendly and very knowledgeable about the product. If you need a furnace or heat pump or air conditioner call Mill Creek and ask for Justin.
Pnw’d
Pnw’d
1706481786
Justin was awesome. He arrived a few days before the most recent cold snap/ice storm, and I’m sure I had a “deer in the headlights” look after getting a bid north of $24k for a 80% and a bargain brand from a competitor. I was ready to pull the trigger when Justin arrived and took the time to go over my options and showed me I could get a high efficiency Carrier brand with an air purifier and UV scrubber (important to us as we have 3 dogs and foster regularly) for much less. And it was installed before the cold!!Install was easy and the techs were professional and courteous. Justin came back out a few days after install to ensure I was satisfied. I’m have never used this company for maintenance but if it’s half as reasonable and efficient as buying I know who to use from now on!
Jeffrey Papen
Jeffrey Papen
1704329652
Horrible service. They repeatedly blew off scheduled appointments and pushed me out a month until they could reschedule. When I told them I had no back-up heat when it was too cold for my heat heat pump to work, they couldn't come in less than a month. If you want to be disappointed and without heat, this is the company for you. Wouldn't recommend them to an enemy.
Karl LaCalli
Karl LaCalli
1704213817
What an incredible company! They truly demonstrate tremendous service, knowledge of products, and consistent communication that exceeds all other companies we have used in the past. We will continue to use Mill Creek for business and personal.
Great service!
Howard Morris
Howard Morris
1703030530
Excellent company, honest and reliable
Thank you for the furnace. We appreciate the gift. Now my family and I can stop freezing.Coming out trying to fix the furnace was beyond protocol. The part wasn't available.
Bryant Baehr
Bryant Baehr
1700966128
Wonderful experience. Of course the heater goes out as it starts to get really cold. Mill Creek was able to come out same day to diagnose. And what do you know, the part I need for an over 12 year old furnace had to be ordered. The guys did a temp fix, got the heat going, and installed the part 3 days later. Super awesome customer service. I would recommend.
Mary Sweigart
Mary Sweigart
1700875660
Very thorough, knowledgeable and professional
Ray Dandeneau
Ray Dandeneau
1700178552
The installation of my new furnace happened two weeks ago but the walk through and the final city inspection just happened recently. Before too much time goes by, I wanted to tell others how delighted I am with the work and people of Mill Creek Heating. The office folks were always polite and very helpful in going through the billing and scheduling items. Justin was an outstanding person to work with regards to the sales process and all the options we had to work through. I liked how thorough he was in determining our home heating needs and matching furnace options to those needs, and then doing a final walkthrough after the installation. Finally, I was very pleased with the two installers, Brett and Tim. Mill Creek Heating should be proud of these two employees who are on the front line and interact the most with the customer and their home while removing the old furnace and installing the new one. They both were very hard working, courteous, and did an outstanding job on my installation, see the attached photo. Thanks to everyone at Mill Creek Heating.
FelixtheCat
FelixtheCat
1700168533
Mill Creek just installed a new XV20i heat pump and air handler system.I was impressed by the the knowledge and professionalism of Ethan and Kendrik the installers.The system is so quite! Trane is a great product and I am sure this one will be even better than my last Trane system.I choose Mill Creek because they offered a veteran discount and they eere quick to scheduled a meeting for the next day. Zach was right on time for our meeting and was able to answer all my questions. These people go th extra step for there customers.
Cindy Kugel
Cindy Kugel
1699713680
Arrived on timeVery Professional
Shawn Allen
Shawn Allen
1699652761
Very polite and helpful and system came online after the repair and working like a dream. Great job by the technicians.
Glena Penner
Glena Penner
1699573761
Worker was very thorough and explained everything he did.
Dave Saunders
Dave Saunders
1699484104
Nancy Myers
Nancy Myers
1699309133
Wow quick response. Got my thermostat fixed in no time. Great employees
Hennie Van Dam
Hennie Van Dam
1699299013
Corina Clemens
Corina Clemens
1698957426
I can’t recommend this company enough. More importantly, Doug. I’ve never had better customer service from someone in my life. The last company we used, Air Stars completely took advantage of me not knowing anything, over charged me, didn’t explain anything and installed a unit that wasn’t sufficient for our square footage. Doug, not only fixed our current heating dilemma, but took the time to explain it so I could fully understand, he explained what could help down the road, answered every single question I had without making me feel dumb, took the time to show me the unit & how we can make it more efficient, he had AMAZING customer service and was very personable. I don’t normally leave reviews, but he is worth mentioning. He deserves a raise or something good! Solid guy and we will be using Mill Creek from now on, and asking for him in the future because of our experience today! 10 stars!
Lloyd Cooke
Lloyd Cooke
1698870100
Bought filters for furnace no
michael hecht
michael hecht
1698867504
Day one Marijuana was liberated from our garden. Day two is when they finally finished in my 1000 square-foot home all they did was replace the heat pump and the furnace. Day three somebody had to be called furnace was working improperly and an outdoor sensor was forgotten by the installation crew. Day four another tech had to be called because our heat pump and furnace ended up being locked on AC 60°. We froze all night and almost the whole day. Finally, the final person that was called had to change out our thermostat the one we had just purchased because of what happened on day two. Finally from Jay five on it seems our unit is working properly. We were never apologize to never given a discount for the extraordinary, horrible equipment combination with service. This house residence is a disabled veteran and a senior citizen so besides all the equipment failures. One night we were stuck at 86° and the next day and night we were stuck at 60° and completely locked out of our system.
Steve Petersen
Steve Petersen
1698861332
Helped me set up Trane app. on my phone. Explained how aux heat strips work.
Ken Schmidt
Ken Schmidt
1698788455
Called for service on our HVAC. Tech came out the next day, resolved the issue in minutes. Very pleasant and professional.
Chris at Mill Creek went above and beyond normal to solve an installation issue, providing us with the highest quality ductless install. The installers were professional and efficient.
sean rowley
sean rowley
1698698407
The techs were very professional and extremely knowledgeable! I highly recommend Mill Creak!
Brian Turner
Brian Turner
1698687492
Cindy Dyson
Cindy Dyson
1698435241
Work was done efficiently and units are working well.
Michael Paul
Michael Paul
1698354769
Very accurate & timely work…well done!
Dave Witherell
Dave Witherell
1698354225
As this is our first time using Mill Creek Heating, there is a learning curve for us. Generally speaking, at this time, we are satisfied.
Pat Watson
Pat Watson
1698079634
Very satisfied with the product and the friendly and informed employees
Sam Scott
Sam Scott
1697677272
Karen Grisham
Karen Grisham
1697155983
Paul was great, thorough and offered to clean out my dryer vent which was full of lint
Shauna Woods
Shauna Woods
1697134896
I am so impressed with everyone at Mill Creek. They are all professional, friendly, courteous and the work was done quickly and efficiently. I would recommend them to everyone. Thanks Mill Creek.
Sean Cooper
Sean Cooper
1697061847
Kimberly Dukes
Kimberly Dukes
1696990613
We have used them a couple of times and have been pleased with there work. We will continue to use there services
Butch Oswalt
Butch Oswalt
1696977925
This was the second time we have used Mill Creek Heating and have been very pleased with the friendliness an professionalism of the technician. They were there on time, explained what they were doing and left me feeling confident in the work they performed.
The service tech knew his job really well, explaining everything he was doing.Service Tech was an A+.
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“New home needed an HVAC replacement. Mill Creek scheduled me within a week and the installation was quick and flawless. Justin was great to work with.”
- Eric K.

“Recently I had a failure with my AC unit. I was referred to Mill Creek Heating by a friend. Zach Holt came out and checked my system and gave me several options for repairs or replacement. After selecting an option to replace both heating and AC units Zach got all incentives from the state. The replacement was scheduled, the crew was on time and I was very impressed by the quality of their work. They finished the installation in a timely manner, cleaned up, and explained the system to me. Very satisfied with the installation, and would recommend Mill Creek.”

- Jim Y.

“How do you get a new furnace installed and operating 3 days before you leave for vacation in the winter! Valarie knows how! The process of installation, new thermostat install and the coordination with the neighbors was AWESOME. She was in touch with us along the way and made the process seamless! Thank you!”

- Mary Ann L.

“This was the second time we have used Mill Creek Heating and have been very pleased with the friendliness and professionalism of the technician. They were there on time, explained what they were doing, and left me feeling confident in the work they performed.”

- Butch O.

“I am so impressed with everyone at Mill Creek. They are all professional, friendly, courteous and the work was done quickly and efficiently. I would recommend them to everyone. Thanks Mill Creek.”

- Shauna W.

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