Edit : well had another company come out to clean what you said you already did. They blower wheel was removed and was so dirty and is why is kept freezing over, I wish I could post the pics they gave me of the work you failed at so I could post. If you guys want to be lazy and not do the work that you are being asked and paid for just tell your clients, this air conditioning system is for my business and is required for me to operate it is absolutely embarrassing and unacceptable that you guys could not come out and complete the work when three different technicians came out and all three refuse to remove the wheel. And stated it was not dirty which was a complete lie!
Having to change my review down to one star and it's very upsetting called you guys out a year ago because we were having problems with the other company cleaning our air conditioner your technician advised that my blower wheel needs to be removed from my machine every 6 months and cleaned, what you guys have come out and done twice and now all of a sudden I have had over three technicians and a boss at my house my blower wheel has not been removed an my machine is still freezing over causing me to have to cancel my day because this is located in my business. I'm really at a loss of words you're one of the largest companies around and I don't understand why you don't have a technician that can remove my blower wheel as you have done in the past. Instead you keep sending someone out that does not remove the blower wheel an tells me everything is working properly and as soon as they leave my machine freezes over. My machine is less than 6 years old and considering a very experienced technician said the blower will needs to be removed and that is the only thing that fixes this problem I am not understanding why you guys do not fix my problem when I am willing to pay. Considering the multiple conversations and problems there has been with my unit and getting it clean this time I would definitely expect to have heard from someone to check and make sure my machine is working properly but it kind of feels like you just want us to go away
Response from the owner:Thank you for the 5 stars Tonya!