Reviews

Excellent
Mill Creek Heating
4.8
Based on 687 reviews
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Robert Guenther
ROCIO LOPEZ
He was always very kind and explained the best plans for what my family and I needed very well. The whole team was very respectful and easy to work with. I'm very happy with the service they provided. Thank you so much.
Carol Gale
Very friendly service oriented, on time and best cost for my needs. I highly recommend.
Mike Newstrom
This was our first experience with Mill Creek Heating, when we called them to repair our gas furnace. The Service Technician, Anthony was very professional, reliable, extremely knowledgeable and communicated with my husband during the entire process. He was able to diagnose and fix the problem quickly, where other companies we had come out were unable to diagnose the error codes on the gas furnace. We highly recommend this company and will use them in the future.
Nathaniel Stevens
Great company very helpful
perla topete
RICK Mccullah
Caring and professional.
Ann Hartman
Michael did an outstanding job. He was punctual, knowledgeable, and thorough. He was is a good communicator and answered all my questions with a cheerful attitude. The system is running well. Great job, Michael!
sar richards
Daniel called before arrival, arrived on time and was professional.i have two cats that liked Daniel and he was very nice as he worked around them or moved them.
Pat Watson
Very satisfied with the product and the friendly and informed employees
Response from the owner:Thank you for the review Pat!
Kyle Meyer
I appreciated how thorough Daniel, the technician, was on the maintenance on our old furnace, showing me before and after pics of the cleaning. Appreciated the quick and easy appointment scheduling.
Response from the owner:Thank you for the 5 star review Kyle! Daniel is wonderful and we appreciate your trust in us!
star Briggs-Trammell
Excellent service. Thank you!
Response from the owner:Thank you for the 5 star review Star!
Collin Hammer
Michael was on time and ver efficient!
Response from the owner:Thank you for the 5 star review Collin! Michael is wonderful!
Shane Newton
Response from the owner:Thank you for the 5 stars Shane!
Barbara Halsey
Response from the owner:Thank you, Barbara!
Steve Schafer
Tim provided great service and advise helping us balance our furnace heating across the rooms of our house.
Response from the owner:Thank you for the review Steve!
Kk
Isabelle Buckley is incredible at what she does! She’s always positive, dependable, and makes every interaction better with her kindness and professionalism.
Kt_ballr
Isabelle Buckley does an incredible job at the front desk. She’s friendly, attentive, and always makes customers feel welcome and appreciated. Her positive attitude and strong communication skills make her a key part of the team and someone everyone enjoys working with.
Kaylee Tyler
Isabelle Buckley was an outstanding front desk representative at Mill Creek Heating, consistently demonstrating professionalism, warmth, and exceptional customer service skills. She greeted every customer with genuine kindness and patience, creating a welcoming and positive atmosphere from the moment they walked through the door or called in. Isabelle was highly organized and efficient, handling scheduling, inquiries, and support tasks with ease and accuracy. Her ability to communicate clearly and empathetically made her a trusted point of contact for both customers and coworkers. Isabelle’s dedication, friendly demeanor, and strong work ethic truly set her apart and made her an invaluable part of the Mill Creek Heating team.
Jaquar uruo
Excellent service — Izzy, was kind, organized, and made the whole process smooth. Highly recommend!!
Myesha Tyler
Wow! Isabelle was fantastic to work with. She made the whole experience stress-free and pleasant. You can tell she really cares about her customers — five stars all the way! ⭐️⭐️⭐️⭐️⭐️
Mesha Simmons (Reviewer1234)
Isabelle was amazing! She was super helpful and kind throughout the whole process. It’s rare to get such great customer service these days, but she really made things easy and enjoyable. Thank you, Isabelle!
Michael Garrison
Isabelle in the office was so sweet. She is very nice and helped get me to the right person
Taren Ikea
The woman on the phone - Isabelle I believe - was welcoming, understating, and effective. She addressed our problem in a timely manner and connected us with the right person we needed to talk to. Thank you!
Howdy Mariolu
I had the most efficient help I’ve ever received from Isabelle. She’s extremely helpful and gets straight to the point Without making you feel rushed. I couldn’t have asked for a better experience and highly recommend this company to anyone! Thank you so much!
Toren Ikea-Mario
Isabelle is a GREAT help in the phone! She was able to help me through the entire process and made it so clear from start to finish! She’s so caring and it really shows!
Malya Ikea-Mario
Upon inquiring about installing HVAC in my home, Izzy was very informative and knowledgeable. We highly recommend Mill Creek heating for all of your HVAC needs.
Katie Trammell
Andy did an excellent job repairing our unit quickly and efficiently. He was very friendly and it felt natural to have him come in and out of our home. Thankful for the quick service!
Response from the owner:Thank you so much for your kind words Katie! We’re grateful for your trust and glad Andy could get your unit back up and running smoothly!
Karlee Tyler
Isabelle in the office was amazing, very professional upon answering the phone, if she didn’t know the answer to my question she figured it out for me. She went above and beyond to help try to figure out what was going on with my furnace. Very friendly and positive!
Vicci And Steve
Response from the owner:Thank you for the 5 stars Vicci!
Bob Hedal
Very knowledgeable serviceman.
Response from the owner:Thank you for the review Bob!
Scot Thomas
Technician called to confirm arrival time. Technician was pleasant and knowledgeable. Very respectful. Answered all my questions. I had. Great experience! *****
Response from the owner:Thank you for the review Scot. 🙂
Pennie Walter
Very pleased with quick service and had thermostat batteries replaced and serviced my furnace , repaired and was pleased with cost.
Response from the owner:Thank you for the review Pennie!
Ryan Johnson
My old WaterFurnace finally failed after 30 years. Chris at Mill Creek helped us with our available options - repair the existing system or install a new one. We opted for a new WaterFurnace Series 7 with a Trane filter, PuriFi system, and added zones to the house.

Chris was extremely thorough with the estimation and design process. His install team knew exactly what the plan was and came prepared. Total job site time was 6 business days, from removing the old unit, modifying our ducting, and installing the new unit. Our Washington County inspector was complementary of the install job.
Response from the owner:Thank you so much for sharing your experience Ryan! We’re glad Chris and the team were able to make the process smooth from start to finish. We truly appreciate your trust and kind words!
Kim Garner
We have a yearly maintenance on our AC and furnace. The technician always does a thorough job! I would recommend Mill Creek!
Daniel did a great job!
Response from the owner:Thank you for the review Kim. We appreciate your business and trusting Mill Creek with your heating and cooling needs.
Leah Kuor
Wes was so polite and knowledgeable (and he let my dog come over to say hi 👋).
Response from the owner:Thank you for the review Leah. Wes is very polite!
Phyllis Stelzig
Very courteous and gets the job done:
Response from the owner:Thank you for the review Phyllis!
DALE CLAASSEN
Wes did a great job. He paid attention to detail and answered my questions. Highly recommend!!
Response from the owner:Thank you for the review Dale. Wes is wonderful and we are glad you had a wonderful experience.
Evan Jones
Also Michael set up our new generation Nest thermostat
Very knowledgeable and not hurried
Response from the owner:Thank you for the review Evan! Michael is wonderful!
Dan Ashby
Great people to work with very professional and knowledgeable staff!
Response from the owner:Thank you for the review Dan!
Chris Stewart
Delivered as promised.
Response from the owner:Thank you for the review Chris.
Travis Laloli
Michael was very knowledgeable about geothermal heat pumps and performed a great maintenance job for us. I would definitely use mill creek heating and cooling again.
Response from the owner:Thank you for the review Travis! We appreciate your support and look forward to working with you in the future.
Ronda Mae D.
We have used Mill Creek heating for several years and would recommend 100%. They are very honest, professional, and friendly service. They also are very reasonably priced for such amazing service.
Response from the owner:Thank you so much for your continued trust and support Ronda!
ron
Response from the owner:Thank you for the review Ron!
Carla Mereduth
Justin gave us several options to chose from and listened to what we needed because this was a rental. Equipment was installed very professionally.
Response from the owner:Thank you for the 5 star review Carla. Justin is a wonderful comfort specialist.
Randy Y
Zach was great. He gave us more than enough information to select the right system for outlets home. He also came back to ensure everything was installed correctly. City of Salem inspection was also passed quickly and easily.
Response from the owner:Thank you for the review Randy! Daniel is a wonderful technician! 🙂
Pam Johnson
Great service, Thank you.
Response from the owner:Thank you for the review Pam!
kendellp
I called and they came out the same day. They were friendly and were able to fix my problem super quick. Very reasonably priced as well. Will definitely call again if needed.
Response from the owner:Thank you so much Kendellp! We’re glad we could help. We look forward to working with you again!
Patrick Benjamin
Very good, very professional
Response from the owner:Thank you for the review Patrick
Mike Rhodes
Fast and professional response! Can’t say enough good. It’s the difference between franchise employees and a family business.
Response from the owner:Thank you so much for your kind words Mike! We truly appreciate your support.
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Air Conditioning Installation in Turner, OR 97392

“Recently I had a failure with my AC unit. I was referred to Mill Creek Heating by a friend. Zach Holt came out and checked my system and gave me several options for repairs or replacement. After selecting an option to replace both heating and AC units Zach got all incentives from the state. The replacement was scheduled, the crew was on time and I was very impressed by the quality of their work. They finished the installation in a timely manner, cleaned up, and explained the system to me. Very satisfied with the installation, and would recommend Mill Creek.”
- Jim Y.

Gas Furnace Installation in Silverton, OR 97381

“How do you get a new furnace installed and operating 3 days before you leave for vacation in the winter! Valarie knows how! The process of installation, new thermostat install and the coordination with the neighbors was AWESOME. She was in touch with us along the way and made the process seamless! Thank you!”

- Mary Ann L.

Heating System Maintenance in Salem, OR 97301

“This was the second time we have used Mill Creek Heating and have been very pleased with the friendliness and professionalism of the technician. They were there on time, explained what they were doing, and left me feeling confident in the work they performed.”

- Butch O.

Professional & Courteous HVAC Service in Albany, OR 97321

“I am so impressed with everyone at Mill Creek. They are all professional, friendly, courteous and the work was done quickly and efficiently. I would recommend them to everyone. Thanks Mill Creek.”

- Shauna W.
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