Reviews

Excellent
Mill Creek Heating
Based on 756 reviews
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Michael Harris
Last year we had a new Carrier, gas, furnace, and central cooling system installed By Mill Creek Heating . Today, Scott from Mill Creek arrived right on time for the yearly maintenance for both systems. Scott reviewed with me all the systems being checked and helped me implement a filter replacement plan. He also provided insight on Air filtration systems we’d like to have installed in the future and a gas connection that we need disconnected for installation of a new electric range and oven.
I give five stars to the service today and five stars for the great response last year when we were without heat for an extended period of time! I’m confident this maintenance plan will keep us warm and cool without down time.
Thanks to everyone at Millcreek!
Ed Frye
We had a new roof installed in December. This month our heatpump stopped working. Called Mill Creek and they came out and determined the heatpump had lost all it’s coolant due to a leak. The had to replace the coolant line between the pump and air handler. The crew did a very professional job. The head guy was Shon Landon.
Response from the owner:Thank you for the 5 star review Ed. We’re glad our team was able to identify the issue and get your heat pump back up and running. Thank you for choosing Mill Creek, and please don’t hesitate to reach out if you need anything in the future.
Denise Mikkelson
Wes is a great guy and able to do some super “detective” work for me. So happy to have found Mill Creek Heating & AC.
Travis Laloli
Michael was very knowledgeable about geothermal heat pumps and performed a great maintenance job for us. I would definitely use mill creek heating and cooling again.
Response from the owner:Thank you for the review Travis! We appreciate your support and look forward to working with you in the future.
Y Downing
Thank you Arlen for the stellar job you did fixing the mini-split in our rental. It took all day for diagnostic & fix, and from beginning to end it was apparent you were the perfect tech for the job! Great communication & explanation. And it runs excellently! You don’t get better money spent than that. Highly recommend.
Roger Downing
Stephen has been amazing to work with. As service manager, he has helped us get our heat pump up and running with help of his crew. He makes sure to explain the issues with our system, so much so that we now view him as a trusted resource! Hard to find in this day.
Mill Creek has proven time and again to be the best HVAC company in the area. We highly recommend Mill Creek.
Response from the owner:Thank you for the review Roger! We’re glad to hear Stephen was able to quickly diagnose and fix the issue with your HVAC system. We really appreciate you taking the time to share your experience! 🙂
Susan Armstrong
Tim was very professional and curious of my floors. He arrived at the time he said. He worked quickly and was very through.
Cary Breshears-Bean
Ken Kraemer
Kat Johnson
RICK Mccullah
Caring and professional and thorough.
Response from the owner:Thank you for the review Rick!
Justin Tomlinson
This is my own personal opinion and may not reflect directly on my place of employment . During the visit from Mill Creek heating the technician James Doug McGhee thoroughly checked out our HVAC unit 1, he found faults on the board and a stuck sensor for heat. Unit was reset and it appears the trouble is corrosion within the control for the outside air damper. The unit did not have the factory plug to bypass the damper control. So for the meantime the unit is operating with fresh air only to aid in cooling. I have approved continuation of the repair to get it back to a normal condition. The question I answer below is only for the initial inspection visit.
John Nissen
My furnace quit working and it was cold outside so I wanted it fixed as soon as possible or at least looked at so I would know my options. After another company postponed my scheduled appointment to the next day (which was already the day after I called) I decided to try Mill Creek. Scott came out within a couple hours of me calling and quickly assessed what part needed to be replaced and got it installed in less than another hour. All in all my experience was excellent and I couldn't be happier.
Derick Condron
William Joos
Daniel has done an excellent job on our heating and air conditioning systems. It is always a pleasure to him.
Jeff Kohl
We have had the same service technician for other maintenance calls. He is always pleasant, clean and thorough. He is a good representative for Mill Creek Heating.
Sean Deng
Tisha Sands
Always great and reliable service! The only place we use!
Paul Muelleder
They have friendly knowledgeable technicians that took care of my heating problems and came out as soon as I had called
Wendy Ellison
I called at 8:00am on June 28th one of the hottest days ever, I explained to them that air won't come on and my husband had a stroke 30 days earlier so I was worried about him, they were here before 9:00am and were done fixing it by 9:30. This is my 3rd experience with this company and after the 1st one I will never go anywhere else. Today was Christmas in June for us!!!
Response from the owner:Wendy, thank you so much for this positive feedback! It is reviews like this that make us proud of what we do and help keep our heads up when we are stressed. We appreciate you and your husband so much - stay cool!
Stu M
Fan went out on our Water Furnace and Tim evaluated the problem and ordered the necessary parts from the factory. Did an excellent job adding two power monitors as well.Very polite and professional!
Brenda Schmidt
Repair man found the problem and fixed it without any problem he was very nice
Response from the owner:Thank you for the review. We are glad Harley did a good job.
Jim Boyd
The tech that came to "tune up" our AC and furnace spent over an hour making certain everything was working well. He even improved the efficiency of the AC.
Response from the owner:Thank you very much for the review. We are so glad Brian did such a wonderful job for you.
Rock Dog
They installed a new rooftop unit in my two story historic in McMinnville,Great price!Great service,they had to close the street,bring in a crane,I was so impressed with how well they coordinated the project,knocked it out in a few hrs.Today they serviced the unit,the tech was on time,professional and competent.Great guy.
Response from the owner:Thank you for the great review Rock! We truly appreciate your trust in Mill Creek and look forward to taking care of your system for years to come.
Linda O'Daniel
Very much appreciated your service provider
Nunez (?) Bid quote very good looking. So. Will let you know. Thank You.
cinda boatwright
It was a Saturday night when my thermostat blanked out and the heat went off. Scott W. Showed up Sunday morning to and found that the furnace had blown a fuse, needed a replacement part, and said another appointment would be scheduled once part was in. He left. A bit later Scott called to say he had been "thinking about it", came back, and fixed the problem!!! Turns out it was a faulty wire on the outside hvac unit that caused the problem. Thanks to Scott for not giving up and going above and beyond what my experience has been with other places. It was also a reasonable price for a Sunday emergency call.
Response from the owner:Thank you so much for taking the time to share this Cinda! We’re really glad Scott was able to track down the issue and get your heat back on. Thanks again for trusting Mill Creek, we’re here anytime you need us.
H Rich
They got to me quickly. The tech was friendly and knowledgeable. And honest
Response from the owner:Thank you for the 5 star review H Rich.
Maria Gonzalez
Daniel MANZO give me the information regarding my furnace options of how much the part would cost my furnace is 20 years old give me the pros and cons on the part and new furnace I chose any new furnace.
Response from the owner:Thank you for the review Maria.
Evan Folz
Had Andy out to look at an old furnace we thought needed replacing. He was able to repair the issue with very little hassle, and saved us from having to buy a new furnace. Would highly recommend.
Response from the owner:Thank you for the 5 star review Evan. Glad to hear Andy was able to help and get your furnace back up and running.
Abby Dooda
Response from the owner:Thank you for the 5 stars Abby!
Gayle Powers
Our heating went out New Years Eve. I called so many places and left messages. Mill Creek was the only one to call me back. They came out Monday after the holiday and found the problem. Ordered the parts and the day after the parts came in they came out and made the repairs. We have a geothermal system. So thankful and appreciate this company.
Response from the owner:Thank you for the review Gayle. We are glad to hear your system is back up and running.
Alain Bouit
Judith Boni
Anthony was great. Kept me informed in what he was doing. Very respectful of pets in the house.
Response from the owner:Thank you for the 5 stars Judith.
Dixie Deedon
Shon & David were friendly, efficient & professional! Would recommend Mill Creek Heating!
Nancy Wilson
After having Mill Creek Maintenance check out our HVAC, I feel confident that when I am out of town my system will work while I am gone. The men who have come out to check out our HVAC every 6 months have always been great about picking up on any necessary repairs or weak capacitors that need replacing. They are reasonably priced and very competent.
Response from the owner:Thank you for the wonderful 5 star review Nancy. We appreciate you being a trusted customer of ours.
Kyle Brinlee
Mill Creek heating came to my rescue. I called at an early morning time and they were able to slip me in for same-day schedule. They showed up a couple of hours early and were able to fix my heat by 3 PM. Wes was friendly and personable. He made a special trip into Salem from Turner to get the part needed to fix our gas heat. Thank you Mill Creek Heating, and Wes!
James Munson
Dan was very helpful in giving us the best advice and.did his work completely
Response from the owner:Thank you for the 5 star review James!
Jeff Nepstad
Michael did a great job repairing and explaining the cause for our heat pump shutdown. This company installed our heating and cooling system a few years ago. We will continue to use them in the future.
Response from the owner:Thank you for the review Jeff. Michael is outstanding and we appreciate your trust you have in us here at Mill Creek.
Collin Hammer
Andy did a wonderful job and addressed all of our needs quickly
Response from the owner:Thank you for the 5 star review Collin! Michael is wonderful!
Glen Dark
Found the filter was dirty. We changed that as instructed. Heating stopped working again. I let him know before the service call that the igniter has had issues in the past and Mill Creek has corrected it on previous visits. Heater stopped working after he left on Christmas Eve. Had to heat the house with fireplace Son in law came over and manually started heater with a lighter on Saturday night as we can’t heat the entire house with just a fire. Called and they were off Friday after Christmas Hoping they can get out Monday to look at the igniter so my heater will work. I can’t get to the heater as I just had surgery.
Response from the owner:Thank you for sharing your experience Glen, and we’re truly sorry for the frustration you went through, especially over the holidays and while you were recovering from surgery. We hope we’re able to get this resolved promptly and restore your system to reliable operation. Your feedback is important to us, and we appreciate the opportunity to make this right.
Bud Bailey
Great business to work with. Installation of heating system and new A/C unit was done on time and in a professional manner. Would recommend this company to anyone needing heating or air conditioning services.
Response from the owner:Thank you for the kind words and recommendation Bud! We’re glad to hear that your HVAC installation went smoothly.
Donna Snyder
Very professional did a thorough job looking at all the ductwork and giving me a fair estimate. Installation was done the next day as we didn’t have heat. The furnace works great would hire them again.
Response from the owner:Thank you for the review Donna! We are happy to hear your system is back up and working for you!
Heather Smith
Fast and always efficient.
Response from the owner:Thank you for the 5 star review Heather
Ben
Same day service, got us up and running. Anthony was super professional!
Response from the owner:Thank you for the review Ben!
Justin south
Had an issue with my house in Salem and was quoted an astronomical amount to repair/replace my system. Luckily I was referred to Mil Creek Heating from a friend. Cliff and the team were great. They had my repairs done and my original equipment up and running perfectly within a day. Well under the prices I had received from other companies. Would highly recommend them moving forward. Thank you Anthony for the great repair and service.
Response from the owner:Thank you for the review Justin! We are glad your system is back up and working for you and we look forward to working with you in the future!
Leah Kuor
Wes had a half day job with us. He was joyful, professional and so nice. He let us know exactly what the work entailed and was spot on!! Abe (our dog) really enjoyed him too!!
Response from the owner:Thank you for the review Leah. Wes is very polite!
Wendi Manthey
We called Mill Creek hearing on a Saturday, mid-day. Since it was a nonemergency we were told they would call between 8-8:30 Monday morning. At 8 AM Monday morning Jennifer called and said they could be out to take a look between 11 and 1:00. Before noon on Monday or furnace was back up and running. The charge was very reasonable.
Response from the owner:Thank you for the review Wendi! We are glad to here everything was back up and running quickly for you.
Dave Witherell
As this is our first time using Mill Creek Heating, there is a learning curve for us. Generally speaking, at this time, we are satisfied.
Response from the owner:Thank you for the review Dave. If you have any questions, please give us a call!
Shana D. Jamison
Michael was great. Very insightful and willing to discuss and teach. Great experience
Response from the owner:Thank you for the review Shana. Michael truly is wonderful!


Gas Furnace Maintenance in Other 97381

“Daniel came to do standard maintenance on our gas furnace and air conditioning unit and was great. He gave us a thorough explanation of what he did and good information about our unit with recommended settings and maintenance moving forward. We much appreciated him coming out. Thank you!”
- Lucas R.

Maintenance Maintenance in Salem, OR 97317

“The servicer was extremely nice & very thorough. He took care of everything and kept me informed. I was very impressed with his service.”

- Paula B.

Gas Furnace Maintenance in Salem, OR 97306

“Tim Wilson was prompt, even early as he called to see if it was ok to arrive early. He even found time to clean the blower motor which was noticed at the last service. He was professional and got the job done in great time.”

- James C.

Geothermal Heat Pump Maintenance in Other 97148

“As always, incredible service! Your people are the best. Waterfurnace Georhermal Equipment is top notch and wants top notch service, which you always provide.”

- Rob E.

Gas Furnace Maintenance in Other 97038

“Called due to furnace only blowing cold air, they were very quick and came out next day even though I'm out of their usual service area. The technician was extremely nice and friendly and got it done quickly, he explained exactly what he did and what was wrong. Will definitely be recommending and using in the future”

- Kristan C.
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