Reviews

Excellent
Mill Creek Heating
4.8
Based on 692 reviews
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Shane Newton
Response from the owner:Thank you for the 5 stars Shane!
Kelsey Stevens
Anthony came out and serviced our furnace last week. What an amazing experience with this company! 10/10 recommend they were fast and efficient. Got our system back up and running in no time!
Gordon Ledbetter
Brett Trammell
When we realized our furnace wasn’t heating the house after getting back into town, we hoped to get it fixed in 2 or 3 days, but Mill Creek not only got a technician out that afternoon, he was able to replace the bad board and get our heat working before he left. They made fans out of us!
Nicole Haran
Mill Creek was recommended to me by a trusted source, unfortunately I did not have the same experience. I had NW Natural come out and look and my faulting unit. They told me what they thought was the issue. Mill Creek agreed that I needed a new part but quoted me 4k to replace. I understand the tech was just doing their job but I found a replacement for $700 and replaced it on my own.
Vickie Cisewski
Tim dropped off a box of filters for me. Yes nice to meet him.
Response from the owner:Thank you for the review Vickie! 🙂
George Ralph
The company works with you! They are very caring. my technician's name is Wes, I would not have anyone else. This young man is amazing!!! He is very good at what he does!!! he is extremely compassionate about his work and the way he treats others is wonderful!!!! Very respectful and honest!!!!!! I recommend him highly.
Phyllis Stelzig
Very courteous and gets the job done.
Response from the owner:Thank you for the review Phyllis!
Robert Guenther
ROCIO LOPEZ
He was always very kind and explained the best plans for what my family and I needed very well. The whole team was very respectful and easy to work with. I'm very happy with the service they provided. Thank you so much.
Carol Gale
Very friendly service oriented, on time and best cost for my needs. I highly recommend.
Mike Newstrom
This was our first experience with Mill Creek Heating, when we called them to repair our gas furnace. The Service Technician, Anthony was very professional, reliable, extremely knowledgeable and communicated with my husband during the entire process. He was able to diagnose and fix the problem quickly, where other companies we had come out were unable to diagnose the error codes on the gas furnace. We highly recommend this company and will use them in the future.
Nathaniel Stevens
Great company very helpful
perla topete
RICK Mccullah
Caring and professional.
Ann Hartman
Michael did an outstanding job. He was punctual, knowledgeable, and thorough. He was is a good communicator and answered all my questions with a cheerful attitude. The system is running well. Great job, Michael!
sar richards
Daniel called before arrival, arrived on time and was professional.i have two cats that liked Daniel and he was very nice as he worked around them or moved them.
Pat Watson
Very satisfied with the product and the friendly and informed employees
Response from the owner:Thank you for the review Pat!
Kyle Meyer
I appreciated how thorough Daniel, the technician, was on the maintenance on our old furnace, showing me before and after pics of the cleaning. Appreciated the quick and easy appointment scheduling.
Response from the owner:Thank you for the 5 star review Kyle! Daniel is wonderful and we appreciate your trust in us!
star Briggs-Trammell
Excellent service. Thank you!
Response from the owner:Thank you for the 5 star review Star!
Collin Hammer
Michael was on time and ver efficient!
Response from the owner:Thank you for the 5 star review Collin! Michael is wonderful!
Barbara Halsey
Response from the owner:Thank you, Barbara!
Steve Schafer
Tim provided great service and advise helping us balance our furnace heating across the rooms of our house.
Response from the owner:Thank you for the review Steve!
Kk
Isabelle Buckley is incredible at what she does! She’s always positive, dependable, and makes every interaction better with her kindness and professionalism.
Kt_ballr
Isabelle Buckley does an incredible job at the front desk. She’s friendly, attentive, and always makes customers feel welcome and appreciated. Her positive attitude and strong communication skills make her a key part of the team and someone everyone enjoys working with.
Kaylee Tyler
Isabelle Buckley was an outstanding front desk representative at Mill Creek Heating, consistently demonstrating professionalism, warmth, and exceptional customer service skills. She greeted every customer with genuine kindness and patience, creating a welcoming and positive atmosphere from the moment they walked through the door or called in. Isabelle was highly organized and efficient, handling scheduling, inquiries, and support tasks with ease and accuracy. Her ability to communicate clearly and empathetically made her a trusted point of contact for both customers and coworkers. Isabelle’s dedication, friendly demeanor, and strong work ethic truly set her apart and made her an invaluable part of the Mill Creek Heating team.
Jaquar uruo
Excellent service — Izzy, was kind, organized, and made the whole process smooth. Highly recommend!!
Myesha Tyler
Wow! Isabelle was fantastic to work with. She made the whole experience stress-free and pleasant. You can tell she really cares about her customers — five stars all the way! ⭐️⭐️⭐️⭐️⭐️
Mesha Simmons (Reviewer1234)
Isabelle was amazing! She was super helpful and kind throughout the whole process. It’s rare to get such great customer service these days, but she really made things easy and enjoyable. Thank you, Isabelle!
Michael Garrison
Isabelle in the office was so sweet. She is very nice and helped get me to the right person
Taren Ikea
The woman on the phone - Isabelle I believe - was welcoming, understating, and effective. She addressed our problem in a timely manner and connected us with the right person we needed to talk to. Thank you!
Howdy Mariolu
I had the most efficient help I’ve ever received from Isabelle. She’s extremely helpful and gets straight to the point Without making you feel rushed. I couldn’t have asked for a better experience and highly recommend this company to anyone! Thank you so much!
Toren Ikea-Mario
Isabelle is a GREAT help in the phone! She was able to help me through the entire process and made it so clear from start to finish! She’s so caring and it really shows!
Malya Ikea-Mario
Upon inquiring about installing HVAC in my home, Izzy was very informative and knowledgeable. We highly recommend Mill Creek heating for all of your HVAC needs.
Katie Trammell
Andy did an excellent job repairing our unit quickly and efficiently. He was very friendly and it felt natural to have him come in and out of our home. Thankful for the quick service!
Response from the owner:Thank you so much for your kind words Katie! We’re grateful for your trust and glad Andy could get your unit back up and running smoothly!
Karlee Tyler
Isabelle in the office was amazing, very professional upon answering the phone, if she didn’t know the answer to my question she figured it out for me. She went above and beyond to help try to figure out what was going on with my furnace. Very friendly and positive!
Vicci And Steve
Response from the owner:Thank you for the 5 stars Vicci!
Bob Hedal
Very knowledgeable serviceman.
Response from the owner:Thank you for the review Bob!
Scot Thomas
Technician called to confirm arrival time. Technician was pleasant and knowledgeable. Very respectful. Answered all my questions. I had. Great experience! *****
Response from the owner:Thank you for the review Scot. 🙂
Pennie Walter
Very pleased with quick service and had thermostat batteries replaced and serviced my furnace , repaired and was pleased with cost.
Response from the owner:Thank you for the review Pennie!
Ryan Johnson
My old WaterFurnace finally failed after 30 years. Chris at Mill Creek helped us with our available options - repair the existing system or install a new one. We opted for a new WaterFurnace Series 7 with a Trane filter, PuriFi system, and added zones to the house.

Chris was extremely thorough with the estimation and design process. His install team knew exactly what the plan was and came prepared. Total job site time was 6 business days, from removing the old unit, modifying our ducting, and installing the new unit. Our Washington County inspector was complementary of the install job.
Response from the owner:Thank you so much for sharing your experience Ryan! We’re glad Chris and the team were able to make the process smooth from start to finish. We truly appreciate your trust and kind words!
Kim Garner
We have a yearly maintenance on our AC and furnace. The technician always does a thorough job! I would recommend Mill Creek!
Daniel did a great job!
Response from the owner:Thank you for the review Kim. We appreciate your business and trusting Mill Creek with your heating and cooling needs.
Leah Kuor
Wes was so polite and knowledgeable (and he let my dog come over to say hi 👋).
Response from the owner:Thank you for the review Leah. Wes is very polite!
DALE CLAASSEN
Wes did a great job. He paid attention to detail and answered my questions. Highly recommend!!
Response from the owner:Thank you for the review Dale. Wes is wonderful and we are glad you had a wonderful experience.
Evan Jones
Also Michael set up our new generation Nest thermostat
Very knowledgeable and not hurried
Response from the owner:Thank you for the review Evan! Michael is wonderful!
Dan Ashby
Great people to work with very professional and knowledgeable staff!
Response from the owner:Thank you for the review Dan!
Chris Stewart
Delivered as promised.
Response from the owner:Thank you for the review Chris.
Travis Laloli
Michael was very knowledgeable about geothermal heat pumps and performed a great maintenance job for us. I would definitely use mill creek heating and cooling again.
Response from the owner:Thank you for the review Travis! We appreciate your support and look forward to working with you in the future.
Ronda Mae D.
We have used Mill Creek heating for several years and would recommend 100%. They are very honest, professional, and friendly service. They also are very reasonably priced for such amazing service.
Response from the owner:Thank you so much for your continued trust and support Ronda!
ron
Response from the owner:Thank you for the review Ron!
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Gas Furnace Maintenance in Salem, OR 97306

“I scheduled an early season maintenance and tuneup. Scott showed up on time and I watched him do a thorough and complete inspection of the heating system. He explained what he was doing and gave me confidence my heating system would perform properly through the winter.”
- Jeff L.

Gas Furnace Maintenance in Salem, OR 97302

“Daniel listened, and helped clear up an issue while he was here for fall maintenance. Excellent service, friendly and courteous.
I hope he is always assigned to do our seasonal tuneups!”

- V B.

Gas Furnace Installation in Salem, OR 97306

“We recently purchased a Trane furnace and air conditioning system from Mill Creek and are very pleased with the results. They discovered damaged ducts in our crawl space during the commissioning stage and included the cost of the repair in their estimate. After the installation, they designed a cover to prevent possible injury from the heat of a flue that was near a doorway. The installation crews were knowledgeable, timely, efficient and met all of our needs. We have recommended them to our family and friends because of their excellent work and customer service.”

- David U.

Air Handler Repair in Other 97351

“Scott was very knowledgeable and quick to recognize the problem. I’m very thankful to have my furnace working well again.
Thank you”

- Sharron R.

Heat Pump Maintenance in Other 97381

“Tech did a very good thorough job. Explained everything at the end.
Price of maintenance especially for two systems seems really high.”

- Michael M.

Gas Furnace Repair in Salem, OR 97305

“We’ve been going through Mill Creek for 20+ years. They always do a thorough job and always come pretty close to the time scheduled. Daniel was friendly and did a great job replacing a part.”

- Kim G.
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