Reviews

Excellent
Mill Creek Heating
4.8
Based on 702 reviews
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Scott Humphrey
Anthony was a consummate professional who communicated well and did a great job with our HVAC maintenance.
Response from the owner:Thank you for the 5 star review Scott. We’re thrilled to hear that Anthony delivered professional, clear, and high-quality service during your HVAC maintenance.
Judith Boni
Response from the owner:Thank you for the 5 stars Judith.
Ginger McMurtry
The technician did a very nice job cleaning my fireplace. It works so much more efficiently now.
Response from the owner:Thank you for the review Ginger!
Kathy McCauley
Scott analyzed the problem and found the part I needed. I ordered it that day. It arrived and Scott got it installed the following day! We were only without heat for a full day. Thanks for the rapid turnaround!

The price for the motor was a lot more than I expected, but I'm glad to have it repaired.
Response from the owner:Thank you for sharing your experience Kathy! We’re happy to hear that Scott was able to quickly diagnose the issue, help you get the right part, and have your heat restored with minimal downtime. We understand that repair costs can sometimes be unexpected, and we appreciate your understanding. We’re glad we could get everything back up and running for you so quickly. Thank you for choosing Mill Creek Heating!
The Agenbroads
Scott has serviced our HVAC system for several years. He is very thorough and personable. I trust him to keep our systems running and us comfortable.
Response from the owner:Thank you for the review! Scott is a such an amazing technician.
Ruth Greer
technician was amazing. so quick and helpful. very professional
Response from the owner:Thank you for the review Ruth!
Eileen O'Connell
Last week Daniel came to do the Heating system maintenance. Always timely, if he gets held up at the previous job, I get a a call. Daniel is always friendly, courteous , and helpful when I have a question or a problem. Last time he realized that I had the wrong size filter and put the correct size in so it would stop making noise everytime the heat came on. This visit he helped me set my smart thermostat. In the future I’ll always request him as my tech guy:)
Response from the owner:Thank you for sharing this wonderful feedback Eileen! We’re so glad to hear that Daniel continues to provide the timely, friendly, and knowledgeable service you’ve come to expect. We truly appreciate your trust, and we’ll be happy to accommodate your request for Daniel on future visits.
Glena Penner
Worker was very thorough and explained everything he did.
Response from the owner:Thank you for the great review!
Pete Fairhurst
Millcreek HVAC has taken care of my heating and cooling systems for over 10 years, and they have been consistently excellent. Their team comes out twice a year for maintenance and makes sure everything is running smoothly before each season. The technicians are on time, professional, and take the time to explain what they are doing and what they find. I trust their work and their recommendations, and I plan to keep using them for years to come. Highly recommend Millcreek HVAC to anyone looking for reliable service.
Response from the owner:Thank you so much for your kind words and for trusting us for over 10 years Pete! We truly appreciate your loyalty. Our team works hard to provide reliable, professional service, and it's great to hear that our maintenance visits and technicians have consistently met your expectations. Thank you for being part of the Mill Creek family!
Kathy Allies
Awesome service as usual. Scott kindly and patiently explains things to me. I don’t feel rushed to get my questions answered which I really appreciate.
Response from the owner:Thank you, Kathy!
Joni Grosshans
Response from the owner:Thank you for the 5 stars Joni.
Jacqueline Sewart
Scott is always extremely professional and thorough.
Response from the owner:Thank you for the review Jacqueline! Scott is wonderful.
Beverlee Mix
Very thorough service performed.
Friendly and clean technician.
Response from the owner:Thank you for the review Bev!
Angela Cambern
I wish I could leave more than one review for this company. They are my go to HVAC! They are my #1 resource for me as a Realtor, a customer, and always a reccomendation. The team is professional and hardworking. The skill level is superior and the communication spectacular.
Response from the owner:Thank you for the wonderful review Angela! We appreciate your business and we are grateful for your trust in us!
Clare Fagg
Mill Creek heating name was on our furnace when we bought the house and so I just keep on using them and they've been great! They do my annual maintenance and they don't try to charge me for things I don't need. They're always on time and I get a text when they're on their way. Friendly and knowledgeable.
Response from the owner:Thank you for the 5 star review Clare! We are always grateful for our long term customers and trusting us with your HVAC needs.
Shane Newton
Response from the owner:Thank you for the 5 stars Shane!
Kelsey Stevens
Anthony came out and serviced our furnace last week. What an amazing experience with this company! 10/10 recommend they were fast and efficient. Got our system back up and running in no time!
Response from the owner:Thank you for the 5 star review Kelsey! We are happy to hear your system is back up and running!
Gordon Ledbetter
Response from the owner:Thank you for the 5 stars Gordon!
Brett Trammell
When we realized our furnace wasn’t heating the house after getting back into town, we hoped to get it fixed in 2 or 3 days, but Mill Creek not only got a technician out that afternoon, he was able to replace the bad board and get our heat working before he left. They made fans out of us!
Response from the owner:Thank for the review Brett! Glad to hear your furnace was back up and running in a timely manner.
Nicole Haran
Mill Creek was recommended to me by a trusted source, unfortunately I did not have the same experience. I had NW Natural come out and look and my faulting unit. They told me what they thought was the issue. Mill Creek agreed that I needed a new part but quoted me 4k to replace. I understand the tech was just doing their job but I found a replacement for $700 and replaced it on my own.
Vickie Cisewski
Tim dropped off a box of filters for me. Yes nice to meet him.
Response from the owner:Thank you for the review Vickie! 🙂
George Ralph
The company works with you! They are very caring. my technician's name is Wes, I would not have anyone else. This young man is amazing!!! He is very good at what he does!!! he is extremely compassionate about his work and the way he treats others is wonderful!!!! Very respectful and honest!!!!!! I recommend him highly.
Response from the owner:Thank for the great review George. Wes is wonderful and we are very thankful to have him on our team!
Phyllis Stelzig
Very courteous and gets the job done.
Response from the owner:Thank you for the review Phyllis!
Robert Guenther
Response from the owner:Thank you for the review Robert!
ROCIO LOPEZ
He was always very kind and explained the best plans for what my family and I needed very well. The whole team was very respectful and easy to work with. I'm very happy with the service they provided. Thank you so much.
Response from the owner:Thank for the 5 star review Rocio!
Carol Gale
Very friendly service oriented, on time and best cost for my needs. I highly recommend.
Response from the owner:Thank you for the 5 star review Carol!
Mike Newstrom
This was our first experience with Mill Creek Heating, when we called them to repair our gas furnace. The Service Technician, Anthony was very professional, reliable, extremely knowledgeable and communicated with my husband during the entire process. He was able to diagnose and fix the problem quickly, where other companies we had come out were unable to diagnose the error codes on the gas furnace. We highly recommend this company and will use them in the future.
Response from the owner:Thank for the outstanding review Mike! We are so happy to hear that Anthony was able to help you and get your furnace working properly again. We look forward to working with you in the future.
Nathaniel Stevens
Great company very helpful
Response from the owner:Thank for the review Nathaniel!
perla topete
Response from the owner:Thank you for the 5 stars Perla!
RICK Mccullah
Caring and professional.
Response from the owner:Thank you for the review Rick!
Ann Hartman
Michael did an outstanding job. He was punctual, knowledgeable, and thorough. He was is a good communicator and answered all my questions with a cheerful attitude. The system is running well. Great job, Michael!
Response from the owner:Thank you for the review Ann. We are glad to hear Michael did such a wonderful job and got your system running well!
sar richards
Daniel called before arrival, arrived on time and was professional.i have two cats that liked Daniel and he was very nice as he worked around them or moved them.
Response from the owner:Thank you for the review Sar! Daniel is an outstanding technician!
Pat Watson
Very satisfied with the product and the friendly and informed employees
Response from the owner:Thank you for the review Pat!
Kyle Meyer
I appreciated how thorough Daniel, the technician, was on the maintenance on our old furnace, showing me before and after pics of the cleaning. Appreciated the quick and easy appointment scheduling.
Response from the owner:Thank you for the 5 star review Kyle! Daniel is wonderful and we appreciate your trust in us!
star Briggs-Trammell
Excellent service. Thank you!
Response from the owner:Thank you for the 5 star review Star!
Collin Hammer
Michael was on time and ver efficient!
Response from the owner:Thank you for the 5 star review Collin! Michael is wonderful!
Barbara Halsey
Response from the owner:Thank you, Barbara!
Steve Schafer
Tim provided great service and advise helping us balance our furnace heating across the rooms of our house.
Response from the owner:Thank you for the review Steve!
Kk
Isabelle Buckley is incredible at what she does! She’s always positive, dependable, and makes every interaction better with her kindness and professionalism.
Kt_ballr
Isabelle Buckley does an incredible job at the front desk. She’s friendly, attentive, and always makes customers feel welcome and appreciated. Her positive attitude and strong communication skills make her a key part of the team and someone everyone enjoys working with.
Kaylee Tyler
Isabelle Buckley was an outstanding front desk representative at Mill Creek Heating, consistently demonstrating professionalism, warmth, and exceptional customer service skills. She greeted every customer with genuine kindness and patience, creating a welcoming and positive atmosphere from the moment they walked through the door or called in. Isabelle was highly organized and efficient, handling scheduling, inquiries, and support tasks with ease and accuracy. Her ability to communicate clearly and empathetically made her a trusted point of contact for both customers and coworkers. Isabelle’s dedication, friendly demeanor, and strong work ethic truly set her apart and made her an invaluable part of the Mill Creek Heating team.
Jaquar uruo
Excellent service — Izzy, was kind, organized, and made the whole process smooth. Highly recommend!!
Myesha Tyler
Wow! Isabelle was fantastic to work with. She made the whole experience stress-free and pleasant. You can tell she really cares about her customers — five stars all the way! ⭐️⭐️⭐️⭐️⭐️
Mesha Simmons (Reviewer1234)
Isabelle was amazing! She was super helpful and kind throughout the whole process. It’s rare to get such great customer service these days, but she really made things easy and enjoyable. Thank you, Isabelle!
Michael Garrison
Isabelle in the office was so sweet. She is very nice and helped get me to the right person
Taren Ikea
The woman on the phone - Isabelle I believe - was welcoming, understating, and effective. She addressed our problem in a timely manner and connected us with the right person we needed to talk to. Thank you!
Howdy Mariolu
I had the most efficient help I’ve ever received from Isabelle. She’s extremely helpful and gets straight to the point Without making you feel rushed. I couldn’t have asked for a better experience and highly recommend this company to anyone! Thank you so much!
Toren Ikea-Mario
Isabelle is a GREAT help in the phone! She was able to help me through the entire process and made it so clear from start to finish! She’s so caring and it really shows!
Malya Ikea-Mario
Upon inquiring about installing HVAC in my home, Izzy was very informative and knowledgeable. We highly recommend Mill Creek heating for all of your HVAC needs.
Katie Trammell
Andy did an excellent job repairing our unit quickly and efficiently. He was very friendly and it felt natural to have him come in and out of our home. Thankful for the quick service!
Response from the owner:Thank you so much for your kind words Katie! We’re grateful for your trust and glad Andy could get your unit back up and running smoothly!
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Maintenance Replacement in Salem, OR 97302

“Daniel is an excellent representative of Mill Creek Heating. We bought an older home this summer and in addition to the normal maintenance service we needed a tutorial on how to operate the heating and cooling system. He was patient and very thorough. We. couldn’t be more satisfied with the service we received..”

- Ken & Debbie j.

Oil Furnace Repair in Albany, OR 97322

“Scott provided excellent explanation and shared pictures regarding our furnace function, service needs, ongoing maintenance scheduling.”

- Margaret A.

Maintenance Maintenance in Other 97045

“Had my first maintenance appointment after Mill Creek replaced my furnace and AC. On time, professional, attentive and thorough. Highly recommend and will continue doing business with them. Thank you!”

- Makai K.

Heat Pump Maintenance in Salem, OR 97304

“Scott (?) was great. He spent a lot of time checking everything out. He repaired an opening at bottom of furnace. Subsequently we realized we had a rat visitor (!)..
He also revealed we had corroded batteries in the thermostat and replaced them. He let us know that the brush wheel (?) was quite dusty and that we could arrange for it to be cleaned next visit. We are quite satisfied with the service.”

- Glena P.

Gas Furnace Maintenance in Salem, OR 97306

“Daniel is a great tech. He answers all my questions, helps me understand the work. If he’s held up he texts me and lets me know the approximate time of arrival. Daniel is very personable, I give him and his work an A+!”

- Eileen O.

Gas Furnace Maintenance in Jefferson, OR 97352

“Your guy went right to work on maintenance and also installed a new filter. He then talked with me before installing a new Pea trap pipe for better cleaning in the future”

- Arah M.

Geothermal Heat Pump Maintenance in Other 97370

“Had our annual maintenance checkup last week. The young man who came did a very thorough job servicing all parts of our Water Furnace geothermal heat pump. He even vacuumed out the fan housing and flushed the condensate pump. Our fan has been running continuously regardless of the thermostat setting. He checked this and found a stuck relay in our thermostat. We were very pleased with his service and his pleasant attitude.”

- Tom P.

Gas Furnace Maintenance in Other 97071-5854

“Daniel was great! Very professional and knowledgeable. He answered all my questions satisfactorily. He also was very non-invasive, we barely knew he was here. Thank you Daniel”

- Dise E.
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