Reviews

Excellent
Mill Creek Heating
4.8
Based on 658 reviews
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Ryan Johnson
My old WaterFurnace finally failed after 30 years. Chris at Mill Creek helped us with our available options - repair the existing system or install a new one. We opted for a new WaterFurnace Series 7 with a Trane filter, PuriFi system, and added zones to the house.

Chris was extremely thorough with the estimation and design process. His install team knew exactly what the plan was and came prepared. Total job site time was 6 business days, from removing the old unit, modifying our ducting, and installing the new unit. Our Washington County inspector was complementary of the install job.
Kim Garner
We have a yearly maintenance on our AC and furnace. The technician always does a thorough job! I would recommend Mill Creek!
Daniel did a great job!
Response from the owner:Thank you for the review Kim. We appreciate your business and trusting Mill Creek with your heating and cooling needs.
Leah Kuor
Wes was so polite and knowledgeable (and he let my dog come over to say hi 👋).
Phyllis Stelzig
Very courteous and gets the job done:
DALE CLAASSEN
Wes did a great job. He paid attention to detail and answered my questions. Highly recommend!!
Evan Jones
Also Michael set up our new generation Nest thermostat
Very knowledgeable and not hurried
Dan Ashby
Great people to work with very professional and knowledgeable staff!
Chris Stewart
Delivered as promised.
Travis Laloli
Michael was very knowledgeable about geothermal heat pumps and performed a great maintenance job for us. I would definitely use mill creek heating and cooling again.
Ronda Mae D.
We have used Mill Creek heating for several years and would recommend 100%. They are very honest, professional, and friendly service. They also are very reasonably priced for such amazing service.
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Carla Mereduth
Justin gave us several options to chose from and listened to what we needed because this was a rental. Equipment was installed very professionally.
Response from the owner:Thank you for the 5 star review Carla. Justin is a wonderful comfort specialist.
Randy Y
Zach was great. He gave us more than enough information to select the right system for outlets home. He also came back to ensure everything was installed correctly. City of Salem inspection was also passed quickly and easily.
Response from the owner:Thank you for the review Randy! Daniel is a wonderful technician! 🙂
Pam Johnson
Great service, Thank you.
kendellp
I called and they came out the same day. They were friendly and were able to fix my problem super quick. Very reasonably priced as well. Will definitely call again if needed.
Patrick Benjamin
Very good, very professional
Mike Rhodes
Fast and professional response! Can’t say enough good. It’s the difference between franchise employees and a family business.
Michael Paul
Very accurate & timely work…well done!
Response from the owner:Thank you for the review Michael.
Kayla Yoshihara
They were very helpful and got me an appointment quickly. As well as being punctual and figuring out what was wrong when they did their maintenance on my heater. They had someone bring the part he needed so they wouldnt have to do another appointment.
Gary Kintz
Don Chitwood
Andy was courteous, answered all my questions, let me know what he was doing throughout visit. Friendly person.
Rosemary Blakely
Scarlett & Shyla Biron
Came out within 2 hours of me calling on a hot Friday afternoon! Fixed the issue right away & got my house nice & cool! Very professional & efficient. Highly recommend!
Response from the owner:Thank you for the review Scarlett & Shyla. We are glad everything is back up an working for you. 🙂
Lu P
Reliable, knowledgeable, kind to my pets, cares, and offers what is needed!
Jessi Couser
Anthony was amazing! Quick, kind, thorough. Will definitely use Mill Creek again.
Response from the owner:Thank you for the wonderful review, Jessi! Anthony is truly exceptional, and we're so happy you got to experience his hard work firsthand.
Colleen B
Great job! Courteous and professional
Response from the owner:Thank you for the 5 star review Colleen!
kay
I honestly can't recommend Mill Creek enough. Great service every time and we are on their yearly plan so it's been very nice.
Response from the owner:Thank you so much for the kind words and for taking the time to leave a review! We truly appreciate your support!
Troy Gaul (Gmony88)
They always provide excellent service!
Response from the owner:Thank you for the review Troy!
Andrea Scoltock
Always courteous, on time and professional!
Tim is great, very nice and thorough.
Response from the owner:Thank you, Andrea!
Kim Flowers
We received polite, professional, and friendly service. Very thorough.
Response from the owner:Thank you!
Carol Ovesen
Response from the owner:Thank you for the 5 stars Carol!
nancy borschowa
Response from the owner:Thank you for the 5 star review Nancy!
Jessica Contreras
I signed up for the 2-year maintenance plan, and it’s been great. Scott Williams came out on time, was friendly, and did a thorough job. The plan is a good value and includes tune-ups for both heating and cooling plus new filters each visit. Highly recommend!
Response from the owner:Thank you for the review Jessica! We’re glad to hear that Scott provided such great service. We appreciate your recommendation and look forward to keeping your system running smoothly.
Michael Thompson
We had a heat pump break down leaving us with no air conditioning during the hot days. We called Mill Creek Heating and they were able to promptly send a tech out. The tech, Scott Williams, was able to diagnose the problem immediately. We discussed the issue and why the same part failed twice on a 5 yr old unit. We are in the country and at the end of the power line having power blips. He suggested we install a surge protector for the heat pump. That made sense as we have them on our computer and well pump. Scott could have just fixed the current issue and left but listened, gave a really good solution, resulting in a very satisfied customer.
Response from the owner:Thank you for sharing your experience Michael! We’re so glad Scott was able to quickly diagnose the issue. We appreciate you trusting Mill Creek Heating to take care of your comfort.
Austin Silbernagel
Response from the owner:Thank you for the 5 star review Austin!
Miriam Salinas
Response from the owner:Thank you for the 5 stars Miriam!
john carriere
Our very old A/C stopped working this summer (2025) and we reached out to Mill Creek Heating. Their technical repairman arrived the same morning, diagnosed the issue and made the repair within the hour. AND this was during a week of a heatwave of 90 + degree temps so they were very busy but got us up and running immediately. We plan to continue using Mill Creek Heating and sure appreciate their quality work!
Response from the owner:Thank you for your review, John! We’re so glad we could get your system running again during the hot weather. We look forward to helping you anytime you need us in the future!
Alice Lasswell
Anthony Nunez serviced our system last week and did an excellent job! He was friendly, knowledgeable and thorough.
Response from the owner:Thank you for the review Alice. Anthony is a wonderful service tech!
Mark Mikula
As reluctant as we were to replace our air conditioner that failed on us too early, we were grateful that Mill Creek Heating was able to consult with us and install a heat pump in its place. The entire team at Mill Creek was great from the technician, who initially diagnosed the issues with the old equipment, to the sales consultant, who advised and provided proposals, to the installers who were able to get new equipment in place in one day. Communication was seamless and responsive. Highly recommended.
Response from the owner:Thank you for sharing your experience with us Mark! We are so glad our team could help you find the right solution and get everything installed quickly.
Anmarie Ruiz
Great tech, on time and efficient.
Response from the owner:Thank you for the review Anmarie!
Hillary Warner
Really liked our service tech- so thorough. Spent time figuring out issues we were having with our geothermal and finding solutions. Thank you!
Response from the owner:Thank you for the review Hillary, Michael is a wonderful technician!
Peter W
I have a great experience with Mill Creek overall services. Justin is very knowledgeable, friendly and follow through on each step of process. They completed project timely. Competitive price. From other bids, I selected Mill Creek not just for the price but great customer service. Very recommended to checkout this company if you need their services. Thank you. We replaced the AC unit
Response from the owner:Thank you Peter, we’re thrilled to hear Justin and our team were able to provide you with knowledgeable, friendly, and timely service. We truly appreciate your trust in choosing us.
Veertec
I would highly recommend, and will use them again and woukd recommend them to anyone I know looking for a system.

They were professional great at answering questions. Took time to hear what I wanted and building the right unit for the home and needs I wanted.

Cleaned up everything as if they were never there at the home.

Install was smooth and done on time, And the instal team was extremely knowledgeable and great to work with.

You would be missing out if you did not at least hear them out or talk to them.
Response from the owner:Thank you for the review Veertec! We appreciate the review and we look forward to working with you in the future.
Rhonda Meidinger
On time , reviewed options and costs. Didn’t try to sell me any extras. Fast , thorough and efficient. Highly recommend
Response from the owner:Thank you for the review Rhonda!
Joshua Hollin
Our technician Michael was very professional and thorough for our service today. Mill Creek heating is always great to work with!
Response from the owner:Thank you for the review Joshua!
Gina Audritsh
Thank you for fitting Sabin today. Great service and great company!
Response from the owner:Thank you for the review Gina!
James Audritsh
Called and had a tech on site within 2 hours. Diagnosed and repaired within an hour. They are always kind and helpful. I recommend Mill Creek to anyone that needs HVAC service. Thank you for always being so helpful. James
Response from the owner:Thank you for the review James! We couldn't do this without all of our wonderful customers!
Corey Lohman
Michael was awesome, responsive and went above and beyond for our plugged condensate.
Response from the owner:Thank you for the review Corey! We are so thankful to have Michael.
Sandra Langlois
Technician was very prompt and professional. Got the service for air and heat handled he also was very patient with all my questions. A very good experience.
I recommend them highly.
Sandy L
Response from the owner:Thank you for the review Sandra. Scott is wonderful!
William Copenhaver
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Air Handler Repair in Other 97351

“Scott was very knowledgeable and quick to recognize the problem. I’m very thankful to have my furnace working well again.
Thank you”
- Sharron R.

Heat Pump Maintenance in Other 97381

“Tech did a very good thorough job. Explained everything at the end.
Price of maintenance especially for two systems seems really high.”

- Michael M.

Gas Furnace Repair in Salem, OR 97305

“We’ve been going through Mill Creek for 20+ years. They always do a thorough job and always come pretty close to the time scheduled. Daniel was friendly and did a great job replacing a part.”

- Kim G.

Heat Pump Maintenance in Stayton, OR 97383

“Since 2017 our heatpump has been serviced twice a year with the cozy plan. We've never had a negative experience with any service technician. They are on time, friendly & professional and are able to answer any questions we have. MillCreek must be doing something right when hiring a technician. Today Daniel R. was at our house and he was on time, friendly & very professional. Thank you!!”

- Randy P.

Gas Furnace Installation in Salem, OR 97306

“Shon and Landon were very thorough checking the installation of a furnace and air conditioner. They kept us updated on their progress throughout the installation. We were satisfied with their work which resulted in this 5 star review”

- David U.

Gas Furnace Maintenance in Salem, OR 97306

“Daniel did a wonderful job. He is always very respectful of my property and is careful with the large ladders Mill Creek uses.
Thanks again and I will see you in the Spring for my air conditioning unit.”

- Rosemary B.
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