Reviews

Excellent
Mill Creek Heating
4.8
Based on 583 reviews
Daniel is always super nice and professional. He took his time to ensure the right diagnosis.
Very nice people. The after hours customer service was friendly. The technician that came to the house was family friendly. I was at work and my wife felt respected and included. The technician gave me a call at the end to inform me of the work and future recommendations. Great pricing.
Scott arrived right on time. Explained exactly what needed to be done and the cost. Thorough and efficient. I really appreciated the extra effort in helping educate me on my HVAC unit and troubleshooting issues that may come up.
We have the most amazing tech Michael. He really knows his stuff. We always wanna have him at our home.
He determined that the electronic air filter was arcing and required repair/replacement. I got a quote the other day, which I assume is for a replacement of the entire unit; the quote didn't specify part replacement or entire unit replacement, so I'm unclear about that. We also talked about using a "standard" air filter in that place which would require a bit of sheet metal to accommodate the size difference between the filter and the chamber. I told him I would. like to pursue that in the immediate future instead of going ahead with the expense of replacing the entire unit now, but I haven't heard back on cost or timing.
Came out within 2 hours of me calling on a hot Friday afternoon! Fixed the issue right away & got my house nice & cool! Very professional & efficient. Highly recommend!
Tim dropped off a box of filters for me. Yes nice to meet him.
Daniel visited today for semi-annual checkup. Great job! Thank you, see you in the fall.
Response from the owner:Thank you for the 5 star review Ethan!
Micheal is an excellent service technician any one that has mill creek heating out for service ask for him absolutely the best.
I appreciated the quick service (same day I called). They stood by the part they installed last year but broke. It was 12 days after the part warranty expired, but they honored it anyway. Friendly service, too!
We have a yearly maintenance on our AC and furnace. The technician always does a thorough job! I would recommend Mill Creek!
Daniel did a great job!
Response from the owner:Thank you for the review Kim. We appreciate your business and trusting Mill Creek with your heating and cooling needs.
Friendly and efficient!
Response from the owner:Thank you for the review Ken!
Very professional and courteous. They work very hard and get the job done. I highly recommend this company to anyone needing HVAC services.
Response from the owner:Thank you for the review Wendy! 🙂
Friendly and very informative on work done.
Response from the owner:Thank you for the review Doris! 🙂
Bi-annual service persons have been great
Response from the owner:Thank you for the review Terri! 🙂
Michael was fantastic. He always shows his care not just for all equipment but for all individuals! Answers all questions and is very caring! Excellent worker and always caring!
Response from the owner:Thank you for the review Anne! Michael is a wonderful tech and we are so thankful for him! 🙂
Service person was great!
Response from the owner:Thank you!
Brian did an amazing job! He was able to fix the problem. He was friendly and knowledgeable!
Response from the owner:Thank you for the review Marc!
Mill Creek Heating has always been very helpful and thorough when servicing our equipment. We recently had an emergency situation and they were able to come and fix the problem the very next morning.
Response from the owner:Thank you for the review Nelson! We appreciate your trust in us and glad your emergency was handled in a timely manner. 🙂
Redfern is the nom de plume of Calvin Steck. Our representative was diligent, thorough, and pleasant. We are very pleased with his competence and genuine kindness.
Response from the owner:Thank you for the review Thomas!
Mill Creek and Wes that came out to our place to do an annual service and inspection was wonderful. In fact our whole experience with Mill Creek and their crew has been professional in every way. I highly recommend them for your heating and cooling needs.
Response from the owner:Thank you for the review Ed. Wes is outstanding and we are thankful for your business!
They are always super nice and get up to see us within a day or two. They also are very helpful to walk us through how to do things over the phone.
Response from the owner:Thank you for the review Tina! We are thankful, we can always be of help!
We have used them a couple of times and have been pleased with there work. We will continue to use there services
Response from the owner:Thank you for the review Kimberly.
Response from the owner:Thank you for the 5 star review Onica!
Response from the owner:Thank you for the 5 stars! 🙂
Wes came out & serviced our furnace and ac unit. He called ahead to let us know he was on his way & arrived when he said he would. He was very personable, knowledgeable and took his time to explain what he was going to do. His communication was excellent on every aspect of this service call.
We enjoyed meeting him and feel like Mill Creek is a caring, competent company!
DDavis
Response from the owner:Thank you so much for the review Donna! Wes is an outstanding team member and we are thankful to have him! 🙂
Mill Creek has been very dependable for us for over 10 years.
Response from the owner:Thank you for the review Kris and thank you for trusting us with your HVAC needs the past 10 years! We look forward to the future. 🙂
Response from the owner:Thank you for the review.
Customer service is amazing and very friendly. Justin was awesome in giving us all options and estimates for replacing our furnace/ac unit. Very prompt in scheduling the work. Techs were very knowledgeable, thorough and quick.
We have used Mill Creek Heating for years and will continue to.
Response from the owner:Thank you for the review Lester! Justin is a wonderful comfort specialist and we look forward to servicing your home in the continued future! Thank you for the years of support. 🙂
Detailed attention. Nice presentation of findings and appropriate follow up plans. Great experience.
Response from the owner:Thank you for the 5 star review Nik!
My heat pump was not working properly this morning and they were able to come and fix it by early afternoon. The technician was very professional and efficient. They are a great company.
Response from the owner:Thank you for the review Mark. We are happy your heat pump was fixed and back up and working for you. Wes is a wonderful technician. 🙂
On time. Technician was pleasant and knowledgeable. Very respectful. Answered any questions I had. Great experience! *****
Response from the owner:Thank you for the review Scot. 🙂
Response from the owner:Thank you for the 5 starts Tom!
As Always, Mill Creek Heating and Their Staff are Number One for Customer Service, and any other Services that are required. Service Tech was prompt, courteous, and was great with answering any questions. Love that shoe booties are worn inside. Thank You Very Much!
Response from the owner:Thank you for the review Bobbie.
They were on time and the technician was very nice and got our furnace done quickly.
Response from the owner:Thank you for the review Kitrena!
All your techs and office staff have been so pleasant and easy to work with. They tell us when/if they find safety concerns… and offer solutions. We love working with Mill Creek Heating/Air Conditioning!
Response from the owner:Thank you for the review Roberta!
Our technician Daniel was professional, prompt and courteous, treated our home with respect (wore shoe covers and careful with equipment). We will recommend to others, their quality products and workmanship.
Response from the owner:Thank you for the review Bruce. Daniel is a wonderful technician! 🙂
Arlen came do do my regular maintenance and fix my ‘no heat’ problem. He found the culprit and had the part with him so I could warm up right away! Price was fair and there was no charge for the checkup on the maintenance plan. I would highly recommend Mill Creek Heating , especially the maintenance plan ( I have older equipment so it’s invaluable!)
Response from the owner:Thank you for the 5 star review Karen.
Very pleasant to work with and very efficient.
Response from the owner:Thank you for the review Jim.
Mandi in the office is very helpful and polite. Service was great Thank you
Response from the owner:Thank you for the review David, Mandi is wonderful.
Mill Creek has keep my heating and cooling equipment in top condition for years. I highly recommend their bi-yearly tune up program, the Cozy Club.
Response from the owner:Thank you for trusting us with all of your HVAC needs Mark.
Response from the owner:Thank you for the 5 stars Judy.
Scott performed the needed service of our air conditioning unit in a professional manner. He called us to indicate he was in his way to our house. He arrived shortly thereafter. He was very competent and knew what needed to be done. He replaced our furnace filter and he also did other required tests of the HVAC system. I really appreciate his expertise. I highly recommend Scott.
Response from the owner:Thank you for the review Dixie. Scott is a wonderful technician and we are so glad to have him on our team. 🙂
Daniel was very polite, thorough and explained things well. The only thing I would like is an itemized statement showing the cost of each item rather than just a total. I should have asked for it but didn’t. Thank you.
Response from the owner:Thank you for the review Peggy. Daniel is a wonderful technician. Please check your email as an itemized invoices was sent to you. 🙂
Great service on our system and infirmities feedback about how to keep it running smooth
Response from the owner:Thank you for the review Robyn!
Response from the owner:Thank you for the review Kendra!
Response from the owner:Thank you for the 5 stars Larry.
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“I contacted Mill Creek my heat pump was not working. They said fully booked would come the next day. They called me back. They made
an opening and came out the same day. Repaired the heat pump on first visit. The receptionist was very professional as well as the booking individual. The repairman was polite, efficient and answered my questions. This was my first experience with Mill Creek. It will not be my last. Great people all of them. I am older and so grateful they were nice. Thank you very much!”

- Clark G.

“Your employee showed up at the time that had been arranged. He worked diligently on the problem we had with our heat pump. He solved the issue and arranged future work that will assure the heat pump will work on a longer term basis. I was completely satisfied with his efforts and look forward to the long term solution.”

- Mike L.

“We purchased our AC unit from Mill Creek 3yrs ago…Had issue with AC & condensation pump not coming on at all.. Wes came out and found that it was the pump that had gone bad. He didn’t have a replacement pump because he had used it on service call before mine. He drove to get one and returned, which was great because most places say they would have to come back tomorrow, I’ve had it happen before..
He replaced the pump and made sure everything was working. Have had regular maintenance done with Mill Creek several times and have been happy with service.. Wes was very knowledgeable and did a great job!!
Thank You Wes & Mill Creek”

- Willette B.

“Ken came, diagnosed the water heater issue, called the company and advocated for us. This water heater has given us issues since moving into our new home in August of 2023. Ken got the company to realize this water heater has been worked on numerous times without a resolution. Once the water heater company listened to information Ken gave them, they agreed to replace the water heater.
Ken and another person came today, 05/22/2025 and replaced the water heater. We are so relieved and finally have hope the new water heater will be the solution after almost 2 years of dealing with hot water issues and alarms going off.
A big thank you goes out to Ken for advocating on behalf of the customer.”

- Peggy H.

“Have used Mill Creek for over 10 years They are everything a consumer is looking for: personal, knowledgeable, punctual. They give accurate information about what you may need, but never push you to buy. My technician, Daniel Manzo, has serviced my furnace and A/C several times. Not only a great employee but a trusted friend. If Daniel is here, I know my home will be well cared for and maintained. Daniel and Mill Creek are outstanding!”

- Susan V.

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